At Vinna Cab, we respect your privacy and are committed to protecting the personal information you provide when booking and using our airport transfer and chauffeur services.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

When you make a booking or contact us, we may collect information such as:

• Full name
• Email address
• Phone number
• Pickup and drop-off locations
• Travel and booking dates
• Flight number and flight details
• Number of passengers
• Luggage requirements
• Child seat requirements
• Payment and transaction information
• Information you provide when contacting customer support

We may also collect technical information when you use our website, such as your IP address, browser type, device information, and website usage data.

2. How We Use Your Information

We use your personal information to:

• Process and manage your bookings
• Arrange airport transfers and transportation services
• Contact you regarding your booking
• Monitor flight information for airport pickups
• Send booking confirmations and service notifications
• Coordinate with your assigned driver
• Process payments where applicable
• Respond to enquiries and customer support requests
• Improve our website and services
• Prevent fraud, misuse, or security issues
• Comply with applicable legal and regulatory requirements

3. Flight Information

If you provide your flight number or other flight details, we may use this information to monitor your flight status and help coordinate your pickup time.

This allows us to respond to flight delays or changes and provide a smoother airport transfer experience.

4. Sharing Your Information

We only share personal information where reasonably necessary to provide our services or meet legal obligations.

Your information may be shared with:

• Your assigned driver
• Transportation or operational partners involved in providing your booking
• Payment service providers
• Technology and booking service providers
• Professional advisers or authorities where legally required

We do not sell your personal information to third parties.

5. Payment Information

Where online payment is available, payment details may be processed securely through third-party payment providers.

Vinna Cab does not need to store complete payment card details when these are securely processed by the relevant payment provider.

6. Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and enhance your browsing experience.

You can manage or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, and meeting legal or regulatory requirements.

9. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to the information we hold about you
• Ask us to correct inaccurate information
• Request deletion of certain information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request a copy of your personal information

To exercise applicable rights, please contact us using the details provided on our website.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

11. Children’s Privacy

Our services are intended to be booked by adults. We do not knowingly collect personal information directly from children for marketing purposes.

Where a booking includes children, information necessary to provide the transportation service may be provided by the accompanying adult.

12. International Data Transfers

Depending on the service providers and technologies we use, your information may be processed or stored in countries outside your country of residence.

Where required by applicable law, we will take appropriate measures to ensure that personal information receives suitable protection.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, or legal requirements.

The latest version will be published on this page with the updated date.

14. Contact Us

If you have questions about this Privacy Policy, your personal information, or how we handle your data, please contact Vinna Cab through the contact details provided on our website.

Vinna Cab — Your privacy matters.